Tulsi Optical is a well-established eyewear and sunglasses retailer in Rajkot, India. Known for its wide product range and commitment to customer service, Tulsi Optical faced growing challenges in managing operations efficiently across its multiple branches.

The team relied heavily on manual processes and internal communication to track order progress. This led to delays, miscommunication, and frequent customer inquiries regarding order status. Customers often had to call the store multiple times to get updates, while employees struggled to stay aligned on pending tasks.

The client envisioned a centralized, responsive web application that would:

        ·  Give team members instant access to order information.

        ·  Provide customers with a transparent and self-service tracking option.

        ·  Lay the foundation for a scalable solution that could evolve with feedback.

The goal was to launch a functional MVP within 2 months, addressing the most critical operational pain points while keeping room for future enhancements.